It's a normal human tendency to stay optimistic and believe that you are immune from disaster. We say, "that'll happen to other people, I'll hope for the best and focus on my day-to-day activities."
Imagine if a disaster hit and you sustained serious downtime, got hacked, or lost data your customers needed. The results would be disastrous for your reputation and could mean the end of your business. You'd be kicking yourself for not preparing.
But just like a teenager learning to drive, sometimes getting in an accident helps you learn to operate more safely. The good news is that there are practical things you can do to reduce your risks of software disaster.
Here are 3 things you can do TODAY to reduce your software risks:
1. Create a Crisis Phone Tree
I am a huge fan of lo-fi approaches to dealing with the unknown. This may seem like basic housekeeping, but it will help you handle a crisis much better than having the wrong people or the wrong contact information. When's the last time yours was updated? Also, you could create a simple rotation to designate who is "on call" in a given week to handle anything unexpected. You don't need heavy policy & procedure if you have smart people who are familiar with the software empowered to do the right thing.
2. Update Your Templates
3. Survey Your Team
When's the last time you asked everyone to send their biggest concerns for your system? You probably have people who are aware of your software risks right now, but maybe they don't want to bring it up. Sometimes it can feel like being a naysayer or a whistleblower to bring up problems. Give your team a safe way to express their concerns, and then you can decide what to do about it.
We live in turbulent times where budgets are tight and threats are real. Your business depends on your reputation, which is bound to the quality of your website or online services. Your company depends on your IT systems to remain productive and profitable. Getting started can be the hardest part, and there are some simple steps you can take to lower your risks. You can always be more prepared, but the most important step to take is the first one.