How much does it cost?
This is the most common question buyers ask when they're shopping for third-party, cloud-based software. Price is definitely a major factor when purchasing, but there are a lot of other important questions to ask that sometimes get missed at the beginning of the buying process. Asking the following questions up front can save buyers some big headaches down the road.
Questions to Ask When Buying Third-Party Software
A poorly executed implementation can cost your organization thousands (if not hundreds of thousands) of dollars. Here are some sample questions:
- How long is a typical implementation?- How much time from each team is needed for successful implementation?- Does the implementation take place via satellite or in person?
Support is a crucial part of any third-party system and can make or break the user experience. Questions that are great to ask around support:
- Does support cost extra?- What are your typical response times?- Will I have a dedicated account executive or do you use a ticketing system?
With IT security becoming a major issue for companies, ensuring the third-party provider is secure is imperative to the safety of the organization. Most organizations have a full security questionnaire for third-parties but asking these preliminary questions could save the IT team some time down the road.
- Where is the data stored?- Who will own the data?-How do we get our data out of the system if the partnership is dissolved in the future?
This is possibly the most effective way to learn whether the third-party will be able to meet a buyer's wants and needs and learn from their experience.
- Who are some of your current customers?- Are you able to provide me with references?- What are some of the results your other customers have experienced using your software?- What is your customer retention rate?
A new software system can be a difficult adjustment, especially if it doesn't fit in well with systems already in place. Asking these questions can assist in a successful software implementation.
- Can you integrate with current organizational systems?- What systems do you currently integrate with?
Buying third-party cloud-based software can very often make the lives of users in the organization a lot easier. But to achieve success, a buyer must be confident that the software will actually fit their needs. These questions cover the basics that will determine whether the system might be worth buying or if shopping should continue.
At ClearRisk, we understand the difficulties that come with choosing a new software system. That's why we're more than happy to spend as much time as necessary discussing the above questions with potential customers. Interested? Let's start the conversation:
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