Between Jan 27th - Jan 28th, 2012 ClearRisk Manager will be upgrading to version 3.0.
Version 3.0 brings with it significant improvements and new features.
Click here to read the release notes for more details on the new features
We appreciate your understanding during the upgrade process. In order to launch a full upgrade, ClearRisk Manager needs a 12-hour window where the service will be unavailable. During maintenance, brief outages (ranging from several seconds to one hour) are expected as the devices are reloaded.
We encourage ClearRisk Manager users to avoiding using the system during maintenance.
All customer data has redundant back-ups and will not be affected by the upgrade.
Here are the details of the maintenance and expected impact:
01/27 (10:30PM – 1:00AM EST) Upgraded Code Transfer from Stage Sever to Live Sever Expected Impact: All users will be automatically logged off of ClearRisk Manager. An expected network interruption of 1-2 hours.
01/28 (1:00AM – 12:00PM EST) Stability Tests and Patch Releases
Expected Impact: Momentary packet loss or latency with expected interruptions ranging from 1 min - 1 hour. We encourage all users to avoid using the system at this time as there may be several reboots of the live server which may result in unsaved data being lost.
We will all be working to minimize the interruption to your services and thank you in advance for your patience. Please note that this is an ongoing project and you may receive additional communications.
If you have any questions please feel free to call 1.877.734.7475 or email us at [email protected]
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Your ClearRisk Team