Exploring some of the biggest issues facing organizations today and chatting with industry leaders about ways we can all be more resilient.

Episode 35: April 25, 2022

As a Business Continuity or Crisis Management professional, it’s important for us to understand the human side of a disruptive event. And if we have insights into the best way to help employees after a trauma, we’re one step ahead of the game.

Welcome to episode 35 of the Resilient Journey podcast, sponsored by ClearRisk.

Today I’m joined by Jody Copeland, a registered psychotherapist. Listen as Jody tells us what employers should do to support employees post-trauma, the effects of an unsupported employee and Jody encourages employers to get curious about their employees after a traumatic event. And if you’re struggling with something you just can’t shake, Jody has some advice for you too.

Want to learn more about Jody?  Click here

Email Traci directly here: info@beyondtrc.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 34: April 18, 2022

My friends at the Resilience Think Tank have a series of articles called “What Resilience Means to Me”.

For some resilience is operational or organizational. But for others, it’s deeply personal.

Hello everyone and welcome to episode 34 of The Resilient Journey podcast sponsored by ClearRisk.  Today we get personal. My guest is Traci Powell. Traci is the founder of a woman’s counseling and trauma recovery center called The Rebuilt Woman. Traci is a survivor of childhood sexual and emotional abuse and today she is dedicated to providing help to lead her patients to true, lasting healing. We’re going to talk about everything from overcoming trauma to how to reconnect with yourself and those closest to you.

Want to learn more about Traci and The Rebuilt Woman?  Click here

Email Traci directly here: traci@therebuiltwoman.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 33: April 11, 2022

Practically every practitioner in the world knows that we have to do it. Some do it. And some do it very well. Some don’t do it at all. We’re talking about exercising today on the Resilient Journey.

Hello everyone and welcome to episode 33 of the Resilient Journey podcast. Today we’re talking to a man who runs exercises for a living. Rob Burton is my guest today. Listen as Rob describes five steps to meaningful exercises, the importance of having a solid scenario and why having meaningful exercises will demonstrate the value of your program to your organization.

And – what makes an exercise successful?

Want to learn more about Rob?  Click here

Here’s the link to the ICMC 2022 Conference – Click here

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 32: April 4, 2022

I’ve always said that the main reason I started this podcast was because I love asking questions and gathering information that helps other people grow. My guest today feels exactly the same way.

Hello everyone and welcome to episode 32 of the Resilient Journey podcast, sponsored by ClearRisk. Today I’m joined by a really interesting guest – Alex Fullick joins me for a very important conversation about how we as Resilience professionals need to continue to evolve and grow. We talk about why we need to be collaborative, adaptive and flexible and what topics we need to be paying attention to right now.

Want to learn more about Alex?  Click here or email him at mailto:alex@stone-road.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 31: March 28, 2022

Hello everyone and welcome to episode 31 of the Resilient Journey podcast. Today I’m joined by the CEO of SEMO Electric Cooperative. He’s the host of the Friday Feature, a short weekly video clip of positivity. His name is Sean Vanslyke, and he is a leader. And that’s what we’re going to discuss today – leadership.

Listen as Sean provides six tips for being a leader, even if you’re a team of one. He discusses how to remain positive if things go wrong. And I even get a little personal with a story of my own.

Be sure to follow The Resilient Journey!  We sure do appreciate it!

Want to learn more about Sean? Click here.

Catch two of Sean’s favorite Friday Features here:

#13: https://youtu.be/GKYVQu91iG4

#46: https://youtu.be/p2vLCysMzwE

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 30: March 21, 2022

My guest this week – Alexandra Hoffmann joins us from France, as we kick off a two-part series on leadership.

Listen today as Alexandra reminds us why we can’t interchange the terms business continuity and resilience, she talks about the leadership skills resilience professionals need to demonstrate and explains how to handle situations when you need to ask for help, and discusses how being a CEO and mother isn’t for the faint of heart. Be sure to follow The Resilient Journey! We sure do appreciate it!

Want to learn more about Alexandra? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 29: March 14, 2022

Hello everyone and welcome to episode 29 of The Resilient Journey podcast, sponsored by ClearRisk.

Today I’m joined by author, speaker and professor, Dr. Samantha Montano.

• Listen as Dr. Montano speaks of inconvenient truths related to emergency management post Katrina, and discusses changes in our climate that should cause risk managers and resilience professionals to take notice.
• I ask her why certain demographics deny climate change and how to combat skepticism. 

Want to learn more about Dr. Montano? Click here.

Learn more about Samantha’s book “Disasterology”. Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 28: March 7, 2022

Hello everyone and welcome to a special edition of the Resilient Journey podcast sponsored by ClearRisk.

Today I’m joined by the Chief Strategy Officer for N-Ix, Nazariy Zhovtanetskyy.

I interviewed Nazarii from his home in western Ukraine on March 3, 2022 – one week after Russian troops began their invasion of Ukraine.

Nazariy’s company, N-Ix is a software development company. They have 1,800 employees, with 1,000 in or around Lviv in the west and the remainder were based in Kyiv and Kharkiv.

Their story is one of resilience in action. It’s impressive. It’s worth listening to.

Want to learn more about N-iX?  Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 27: February 28, 2022

Hello everyone and welcome to Episode 27 of the Resilient Journey podcast sponsored by ClearRisk. Today I’m joined by the COO of Orpheus Cyber, Karla Reffold.

Listen as Karla provides practical advice about understanding risks related to cyber and supply chains, she talks about managing your vulnerabilities effectively and explains the difference between vulnerabilities and threats.

As a bonus, Karla gives us some great advice how we can all encourage our daughters and grand daughters to get into the cyber industry.

Want to connect with Karla? Click here.

Want to learn more about Orpheus Cyber?  Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 26: February 21, 2022

Hello everyone and welcome to episode 26 of the Resilient Journey podcast sponsored by ClearRisk. Today I’m joined by longtime member of the business continuity industry, fellow of the BCI and expert on supply chain resilience – Betty Kildow.

Listen as Betty provides practical tips for making supply chains more resilient.

Betty gives advice on how to leverage risks and vulnerabilities, shares what questions you need to ask your suppliers and explains how not to turn collaboration into a turf war.

Want to connect with Betty? Click here or at bettykildow@gmail.com

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 25: February 14, 2022

We talk about organizational resilience, operational resilience and personal resilience. But what about community resilience? And what about resilience in communities of color?

Hello everyone and welcome to episode 25 of the Resilient Journey podcast sponsored by ClearRisk. In this episode, I’m honored to be joined by founder and CEO of the Institute for Diversity and Inclusion in Emergency Management – Chauncia Willis. Listen as Chauncia shares how the I-DIEM is interrupting the cycle of bias, the impact of bias on employees and how a more diverse team leads to better outcomes post disaster.

Want to connect with Chauncia? Click here.

Check out Chauncia’s book Stretching: Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 24: February 7, 2022

We’ve all heard the popular idiom ‘work smart not hard’. Well, in 2022 there are a lot more tools at your disposal to not only help you work smarter, but also to make you more efficient.

Hello everyone and welcome to the Resilient Journey podcast, sponsored by ClearRisk. Today we are joined by Founder and CEO of ClearRisk – Craig Rowe. I asked Craig to join me today, not because he’s the CEO, or because he’s the sponsor of the program. Craig is here because of his insight regarding risk management and how software tools can free you up to tasks of higher value. Craig talks about the difference between having good data and good information – and points out where organizations often suffer when it comes to managing risk and resilience.

Want to connect with Craig? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Episode 23: January 31, 2022

The business continuity industry is at a very pivotal crossroad. Many people are asking about the difference between resilience and business continuity, or how to tie risk management and business continuity together – well this episode will help.

My guest this week is Sarah Garrington. Sarah is the head of resilience for a law firm based in the UK. She is a conference speaker and frequent podcast guest and is very well spoken on the topic of operational resilience, organizational resilience…and just resilience in general. In today’s episode Sarah explains the difference between business continuity and resilience and gives some practical advice for how resilience professionals can work with the risk management team and leverage data to make the organization more resilient.

Want to connect with Sarah? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

Relationships are important in business. But what about the relationship between Risk Management and Resilience?

Hello everyone and welcome to episode 22 of the Resilient Journey podcast, sponsored by ClearRisk. This week I’m joined by one of the most dynamic business leaders I’ve ever had the opportunity to work for. He’s the Chief Risk Officer for OMERS in Toronto – it’s Rodney Hill.

In this episode, Rodney discusses that relationship between risk management and resilience and how to how to identify those areas of the business that matter to your executives so that your actions get proper attention. He even discusses the right way to identify which risks deserve your attention.

Want to connect with Rodney? Click here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Episode 21: January 17, 2022

In last week’s episode, we took you inside the mind of a C Suite executive. This week, we’re going into a much scarier place – the mind of a consultant. And it’s not just any consultant – it’s ME!

Hello everyone and welcome to episode 21 of the Resilient Journey podcast sponsored by ClearRisk. This week I’m your guest and I’m joined by Resilience Think Tank co-founder Ashley Goosman who is stepping in as guest host.

In this episode, Ashley asks me about resilience, we talk about the podcast – and a little later in the episode I give some advice to anyone who wants to be a consultant. We also talk about an old-time radio show’s influence on the Resilient Journey.

Want to learn more about Mark? Click Here or on LinkedIn or Twitter.

Episode 20: January 10, 2022

Do you want to advance your career? Have you often thought that you’d like to get inside the mind of your executives so that you knew what was important to them? Well, you’re in the right place because that’s exactly what we’re going to do.

Hello everyone and welcome to episode 20 of the Resilient Journey podcast, sponsored by ClearRisk. Today we have the privilege of speaking with a man who not only has spent the majority of his career on the "C Suite" – but he has helped more than two dozen of his colleagues attain that position as well. My guest today is Steve Strout. Steve is the President of Miovision. In addition to being a CEO, he’s been a CIO, COO, CISO, and CTO.

We’re going to learn some techniques for advancing your career, like gaining allies, building your sphere of influence and building a track record. 

Want to learn more about Steve? Click Here.

Want to learn more about Mark? Click Here.

Episode 19: December 27, 2021

Thank you for listening to The Resilient Journey podcast!

Please follow us on Apple Podcasts, Google Podcasts, Spotify, Amazon Music or wherever you listen - like Podbean for example.

This episode replays some of the best moments from our first "year" (We started in September).

Want to speak with Mark?  Reach out here.

If you are interesting in being a guest on the podcast, please let me know!

Special thanks to Bensound for the music.

Episode 18: December 20, 2021

Welcome to The Resilient Journey!

Today we wrap up an important and deeply personal conversation with Luke Bird on the topic of mental health and personal resilience in the face of a life changing crisis. Luke is a global award-winning continuity & resilience professional and Global Board Director for the BCI.

He’s also someone who recently experienced a mental health crisis after the sudden and unexpected loss of a sibling.  And today, Luke shares how to worked his way through the crisis.

Want to learn more about Luke? Click Here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Do you consider yourself to be an emotionally strong person? Maybe you feel like you deal with difficult circumstances well? Let me ask you this, are you strong enough to admit when you need help?

Today we start an important and deeply personal conversation with Luke Bird on the topic of mental health and personal resilience in the face of a life changing crisis. Luke is a global award-winning continuity & resilience professional and Global Board Director for the BCI.

He’s also someone who recently experienced a mental health crisis after the sudden and unexpected loss of a sibling.  This is a special two-part episode that you’re going to want to share across your network..

Want to learn more about Luke? Click Here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Hello everyone and welcome to Episode 15 of the Resilient Journey podcast sponsored by ClearRisk.  Today we continue our series on diversity in the resilience industry by speaking with my good friend and massive contributor to the resilience industry Rina Singh.

Rina is the host of the Resilience Pod podcast and is chair of the BCI’s women in resilience group.  She’s insightful and deliberate about empowering women in our industry to be more confident as they pursue their goals and work towards equity in the workplace.

Want to learn more about Rina? Click here

You won’t want to miss Rina’s podcast – the Resilience Pod. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 14: November 22, 2021

It’s episode 14 of The Resilient Journey!  Our conversation with Vince Davis continues right where we left off at the end of episode 13.  Our conversation about racial inequity continues with practical advice about confidence and never being outworked.

Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector.  He’s an author, conference speaker and leader in the emergency management industry.

Want to learn more about Vince? Click here

Here is the link to Vince’s website – Preparedness Matters. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 13: November 15, 2021

Without a doubt, this is the most important set of conversations I’ve ever had in my career.  Today we start a four-part series on diversity in the resilience world.  Trust me, you won’t want to miss this.

You may be a little hesitant to listen to a conversation about diversity.  Maybe you even rolled your eyes when you saw the title of this episode.  But believe me, this will be an informative series.

*** This is a special two-part episode ***

My guest today is Vince Davis.  Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector.  He’s an author, conference speaker and leader in the emergency management industry.

Want to learn more about Vince? Click here

Here is the link to Vince’s website – Preparedness Matters. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Episode 12: November 8, 2021

Today we wrap up our series on Crisis Communications with episode 12 of The Resilient Journey podcast, sponsored by ClearRisk.

My guest today is Dianne Chase.  Dianne is the President and CEO of Chase Media.  She founded Chase Media after an award-winning career in broadcast journalism as a news director, anchor and reporter.  In this episode Dianne explains how to position your organization as the vindicator during a crisis and reminds us that communication done well is based on principles that don’t change.

Quotable:  "Nothing good ever came from poor communications."

Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to learn more about Dianne? Click here

Here is the link to Chase Media’s website. Click here

Want to speak with Mark? Reach out here.

Special thanks to Bensound for the music.

Welcome to The Resilient Journey sponsored by ClearRisk! 

In Episode 11, we’re continuing our series on Crisis Communications with one of North America’s leading media trainers – Warren Weeks.

Warren teaches spokespeople the art of the great media interview and he tells us how media training has changed over time.

In this episode Warren tells us the single most important thing you can do to achieve success in a media interview.  You don’t want to miss this!

A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!

Want to connect with Warren?  Click here.

Check out Warren’s website!  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the jingle.

Episode 10: October 25, 2021

In Episode 10, we’re continuing our series on Crisis Communications with Mr. Media Training himself, Brad Phillips!

Brad is the President at Throughline Group, a public speaking and media training firm based in NYC with offices in Washington, DC.   He hosts The Speak Good Podcast, which examines how we can use the power of communication for good.

His book, The Media Training Bible, has been Amazon’s top-selling title on the topic since its release in 2012. Prior to starting his businesses, Brad worked for ABC’s Nightline with Ted Koppel and CNN’s Reliable Sources, The Capital Gang and Late Edition with Wolf Blitzer.

Listen as Brad explains why confidence is key when it comes to a media interview and how to avoid common mistakes during an interview.  This episode is a must-listen for those responsible for preparing a spokesperson.

Want to connect with Brad?  Click here.

Check out Brad’s Speak Good podcast!  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the jingle.

In Episode 9 of The Resilient Journey podcast, sponsored by ClearRisk, we begin a four-part series on Crisis Communications.

My first guest in this series is Molly Baker McPherson.  Molly is an author, keynote speaker, public relations, and crisis communications expert.

Recently I had the opportunity to take a deep dive into Molly’s new book “Indestructible” and got to the heart of how to build an effective crisis communications strategy.

Want to learn more about Molly?  Click here

Check out Molly’s excellent podcast.  Click here

Want to read Molly’s book?  Click here

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

Episode 8: October 11, 2021

We wrap up our series helping Resilience professionals demonstrate value by coming to the realization that sometimes, it’s time to move on.

My guest in Episode 8 is Sean Watson.  Sean is the Managing Director – Risk, Resilience and Cyber Security at Andersen Steinberg.

Listen as Sean tells us the state of the Resilience job market and as he explains why some organizations are going to lose some very valuable people.

Want to learn more about Sean Watson?  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

Episode 7: October 4 2021

Our focus on helping resilience professionals articulate value continues.

My guest in Episode 7 is Susan Graves.  Susan is a career confidence coach who encourages us all to have confidence in our own value.

Listen as Susan explains how we can journal our successes to remind ourselves how much we’ve achieved.  A more confident person is more likely to demonstrate value.

Susan also provides some great advice for dealing with an intimidating boss.

Want to learn more about Susan Graves?  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

My guest in Episode 5 is James Green.  James is an award winning Risk and Resilience thought leader, keynote speaker and a co-founder of the Resilience Think Tank.

Listen as James explains how we need to have a clear definition of value and how aligning with your organization’s culture can go a long way in helping you demonstrate value to your organization. 

James says “I don’t think you can succeed in our industry without building relationships.”  See why in this episode.

And James has some interesting advice for those of you stuck in a situation where your organization only wants to check of boxes to be compliant (rather than actually being resilient).

Want to learn more from James Green?  Click here.

To learn more about the Resilience Think Tank, Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

A Breach Coach is the person provided by your insurance company to quarterback your team after a cyberattack.

In Episode 3 - I'm interviewing the Tom Brady of cyber quarterbacks, Imran Ahmad.  Imran has incredible insights related to responding to a cyberattack, protecting legal privilege and how to navigate through the process of paying ransom.

Listen as Imran guides us through the process of interacting with a Breach Coach.

Want to speak with Mark?  Reach out here.

Contact information for Imran:  Click here.   (Also includes links to various publications by Imran).

Special thanks to Bensound for the music.

Episode 2: September 7, 2021

Welcome to the Resilient Journey!  We’re continuing our first series of episodes dedicated to the biggest risk facing organizations today - cybersecurity. 

My guest in Episode 2 is Patrick Bourk.  Patrick is the National Practice Leader for HUB International’s Cyber Liability Practice.  

Listen as Patrick talks about trends in the cybersecurity industry, incident response plans, how to leverage legal counsel and why smaller companies cannot afford to ignore the cybersecurity risk.  

Want to learn more from Patrick?  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.

Episode 1: September 7, 2021

Welcome to the Resilient Journey!  Our first four episodes are dedicated to the biggest risk facing organizations today - cybersecurity.  We'll discuss insurance, cyber response, learn what a breach coach does and get some technical tips from a managed security service provider.

The cyber world is rocking right now.  Ransomware is off the charts.  You can’t go more than a few days without news of another major attack from Colonial Pipeline to Kaseya to T-Mobile!  We are experiencing a surge and the cyber insurance industry has never had a more challenging year.

My guest in Episode 1 is Kaitlin Upchurch.  Kaitlin is a Cyber Practice Leader for Marsh.  She’s a senior insurance broker and risk advisor focused on corporate cybersecurity risk management.

Listen as Kaitlin explains what's going on right now with cyber insurance!

Want to learn more from Kaitlin?  Click here.

Want to speak with Mark?  Reach out here.

Special thanks to Bensound for the music.