RISK MANAGEMENT BLOG

Reputational Risk: Consistency in Customer Support and Social Media

As discussed in one of our recent posts, reputational risk has become a top priority in recent years with the explosive adoption of social media.

We’ve all seen the Shell smear campaign come across our news feed, or the overnight meltdown witnessed on Applebee’s Facebook page after an employee was fired for posting a customer’s receipt. Yet we’ve also seen positive outcomes: increased communication between corporations and their customers, sharing of campaigns that strike a chord with consumers to their entire networks, and even visible praise from those who have had their questions and concerns dealt with in a satisfactory manner.  

Topics: reputational risk social media risk customer support consistency

9 Steps for Managing Risk in a Rapidly-Changing World

This has been an interesting week! I write this as I return home from a Sitkins broker networking event in Albuquerque, New Mexico. The conference was great, New Mexico was beautiful (my first visit), and the election and Hurricane Sandy were on everyone’s mind. It all made me think about keeping pace with changing risk.

Topics: Risk Management Process risk management planning changing risk

When Buying Risk Software, Don't Just Ask 'How Much Does it Cost?'

“How much does it cost?” is one of the most common question buyers ask when looking for cloud-based software solutions. Price is definitely a major factor when purchasing, but there are many other important questions that can  get missed at the beginning of the buying process. Asking the following questions upfront can save buyers some big headaches down the road.

Topics: third party software external software choosing a risk management system risk management vendor buying risk management software

10 Reasons Risk Management Matters for All Employees

Risk managers know the purpose of their role and the value they bring to any organization. However, other employees may not understand what the risk department does or the widespread benefits of their strategy and actions. In many cases, they might be unable to accurately define risk management! This creates a problem. It’s harder for risk managers to get the buy-in to implement mitigation procedures when risk management isn’t common knowledge. To illustrate the importance of risk, here are 10 reasons all employees should care about risk management. We encourage you to share this with your team!

Topics: risk management impact on success importance of risk management why is risk management important

7 Benefits of Risk and Claims Automation for Municipalities

Municipal risk managers have significant responsibilities. Resident complaints, employee incidents, and a continuous stream of claims are just some of the challenges that are compounded by an inefficient system and the need to juggle priorities. Claims and risk automation allows the public sector to streamline their processes and achieve numerous benefits.

Topics: municipal claims municipal risk claims software municipal risk management risk automation risk management for municipalities claims automation

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