Risk Management Blog - ClearRisk

10 Risk Management Strategies for Retailers

Posted by Maegan Marshall on Thu, Oct 27, 2016 @ 11:10 AM

Retail is a risky industry. With consumer purchasing tendencies trending towards the online marketplace, business owners must think outside-the-box on issues which could affect their bottom line and reputation. We’ve compiled ten tips that will help in changing this focus to major risks associated with the retail industry.

Here are three points to get you started: Risk Ownership, Protecting your Brand, and Safeguarding the Supply Chain. These are simple measures that can help lessen the severity in case of an incident. Say a potential customer wants to buy product from you but it is out of stock. “Not a problem!” you say and offer to order it in for them - only to find out your supplier doesn’t have any either. The last batch of product was just sold to your competitor and won’t have more available for a month. You try to explain this to the customer but it’s no use. They head to Facebook where they post a complaint. As quickly as that, a potential customer can switch to a competitor and tarnish the reputation of your business, all at the same time. Head over here for a real-life supply chain scenario between Nokia and Ericsson which discusses a similar situation.

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Topics: supply chain risk management, Claims and Risk Management for Retail, retail risk management, Retail Risk, risk management tips, risk ownership, brand risk management

Reducing Your Risk of a Public Liability Claim

Posted by Chris Dunne on Wed, Sep 18, 2013 @ 07:09 AM
The following blog post is a guest post by Laurie Joyce.

As we all know, running a business is complicated. There are so many aspects of your business to consider – getting the clients, doing the job, keeping track of costs… the list just goes on. One more thing you certainly don’t want to add to your long list is a Public Liability claim. This itself brings its own long list, so it’s important to run your business efficiently, well, and above all consider the risks that may be involved so you can plan to reduce this from the get-go. 

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Topics: public liability claim, risk management procedures, public liability risk, reducing public liability

Interview with Retail Risk Expert, Joe Hardy

Posted by Chris Dunne on Fri, Jul 5, 2013 @ 15:07 PM

On our recent webinar, “Risk Management Best Practices for Retail”, we sat down with Joe Hardy, a veteran of risk management in retail, to get his thoughts on where the industry is going.  As always, Joe’s answers were extremely valuable and we decided to compile the interview portion of the webinar into a blog post.  If you’d like to learn more about risk management in the retail industry, click here to see our Top 10 Risk Management Tips for Retailers!

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Topics: ClearRisk, Retail ERM, Retail Claims, ClearRisk Inc., retail risk management, Retail Risk, Retail Claims Management

Top 10 Retail Risk Management Tips

Posted by Laura Fudge on Fri, Jun 21, 2013 @ 11:06 AM

 Top 10 Retail Risk Management Tips

In our recently released “Top 10 Risk Management Tips for Retailers”, we looked at som the common challenges and risks facing risk managers in the retail industry, and the top 10 tipsto combat this challenges.  With the volatility of today’sfinancial envir onment, increase in natural disasters, and explosion of technology, it is extremely difficult to narrow it down to just 10 tips.  But as any risk manager would triage his or her organization’s risks, we triaged our list as well.

Below you will find a sample of two of the tips from our list.

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Topics: Retail ERM, Claims and Risk Management for Retail, Retail Risks, risk management, affordable risk management, retail risk management, Retail Risk, Claims Management, Retail Claims Management

Reputational Risk: Consistency in Customer Support & Social Media

Posted by Laura Fudge on Thu, Apr 11, 2013 @ 08:04 AM

As discussed in one of our recent posts, reputational risk has become a top priority in recent years with the explosive adoption of social media. We’ve all seen the Shell smear campaign come across our news feed, or the overnight meltdown witnessed on Applebee’s Facebook page after an employee was fired for posting a customer’s receipt. Yet we’ve also seen positive outcomes: increased communication between corporations and their customers, sharing of campaigns that strike a chord with consumers to their entire networks, and even visible praise from those who have had their questions and concerns dealt with in a satisfactory manner.  

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Topics: reputational risk, social media risk, customer support consistency

Slips, Trips and Falls: 3 Steps to Reduce Claims Costs in Retail

Posted by Laura Fudge on Tue, Mar 26, 2013 @ 07:03 AM


Retail Slips, Trips and Falls:

I’m sure if you are in any way, shape, or form, involved in managing risk within the retail industry, the mention of slips, trips, and falls sends shivers down your spine.  It has long been accepted that slips, trips, and falls represents some of the most frequent, and costly, claims within the retail sector, and it is easy to understand why.  With hundreds, thousands, or millions of customers walking through your doors every year, how can you possibly prevent everyone from falling on your property?  The law of large numbers suggests that a certain percentage must fall while on your premises.

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Topics: retail risk management, slips trips and falls

What is BYOD, What Are the Risks, & How to Protect Your Business?

Posted by Brent Kelly on Wed, Mar 6, 2013 @ 07:03 AM

The following is a guest blog post by Brent Kelly. 

One of the biggest obstacles for business owners in preventing cyber risk liability, data breach, and other privacy claims is BYOD (Bring Your Own Device).

The concept of BYOD is causing confusion and anxiety for many business owners.   What exactly is BYOD, what cyber risks does it create, and how can your business mitigate these risks?

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Topics: BYOD, bring your own device, BYOD risk, information security risk

How Brokers Create Fine-Tuned, Risk-Harnessing, Business Machines

Posted by Karina Bauer on Thu, Feb 7, 2013 @ 06:02 AM

A traditional approach to business might be to avoid risk, at any cost. Risk is dangerous. However, the increasing volatility of a changing marketplace has made it pretty clear that risk is inevitable. Trying to avoid it can leave an entrepreneur in the same position as the proverbial ostrich. The question to ask isn’t so much “how can I avoid risk,” as “how can I make it work for me.” 

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Topics: insurance broker risk management, risk management services, small business risk management

"I am a Risk Manager" by Darius Delon

Posted by Craig Rowe on Fri, Feb 1, 2013 @ 10:02 AM

Darius Delon is a Canadian Risk Manager and friend of ours, and he recently wrote "I am a Risk Manager."  We thought it was so good we wanted to share it.  Thanks Darius!

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What to Include in a Successful Disaster Management Communication Plan

Posted by Krystal Hobbs on Thu, Jan 10, 2013 @ 07:01 AM

The following blog post is by a guest blogger, Regan Hipp. Regan writes about business, finance & risk management at www.homeinsurance.org.


What To Include In A Successful Disaster Management Communication Plan

Disasters are by definition impossible to foresee. An inefficient communication plan may even provoke more damage than an act of God. When a disaster happens, an emergency response team must place a public information officer and hand them a communication strategy, so that they know how to handle the flow of key information among both the general public and public safety agencies. If you're new to the field, here's what you need to know. 

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Topics: disaster management communication plan, disaster management, crisis management plan