Metro Inc. is the third largest food retailer in Canada and has been a ClearRisk customer since 2013. Before ClearRisk, incidents were reported via phone, fax, or mail and manually submitted into their outdated system as well as a physical filing cabinet(s).
The risk management team was frustrated with time delays for collecting the data, data integrity, the risks associated with paper filing, and the inability to report on individual stores and hold them accountable. This led them to seek out ClearRisk.