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Craig Rowe

Recent Posts by Craig Rowe:

"I am a Risk Manager" by Darius Delon

Darius Delon is a Canadian Risk Manager and friend of ours, and he recently wrote "I am a Risk Manager."  We thought it was so good we wanted to share it.  Thanks Darius!

9 Steps for Managing Risk in a Rapidly-Changing World

This has been an interesting week! I write this as I return home from a Sitkins broker networking event in Albuquerque, New Mexico. The conference was great, New Mexico was beautiful (my first visit), and the election and Hurricane Sandy were on everyone’s mind. It all made me think about keeping pace with changing risk.

Topics: Risk Management Process risk management planning changing risk

Insurance Technology Trends: Cloud Computing for Your Brokerage

In my last post, I discussed 3 insurance technology trends that insurance professionals must take advantage of to stay on top of the competition. I would like to talk a little more in-depth about cloud computing and business automation in the insurance industry. 


Moving to the cloud is becoming commonplace in the world of insurance. In fact, 4 out of the 5 world’s largest brokers, including Aon and Wells Fargo Insurance Services, use cloud applications to manage customer and carrier relationships around the globe. Adopting the cloud is inevitable. However, many still fear the cloud, even when considering the efficiencies that come along with it. Salesforce.com, one of the leading cloud platforms for the insurance industry, notes significant improvements across their customer base in a new survey. Among the many improvements, Salesforce.com users reported:

Topics: cloud computing for insurance insurance industry applications cloud applications for insurance professionals

4 Reputation Risk Management Lessons from the Shell Social Media Hoax

A company's reputation is its most valuable asset. With rapid advancements in technology and social media, managing reputation risk is difficult, but crucial.

Because of the ease of communication and global reach due largely to social media, we have an increasingly uncensored view of not only how businesses operate, but also how they interact with customers, shareholders, and employees. For better or worse, this transparency creates an open forum for sharing information, experiences, and opinions. The reach and impact of these open forums demand participation and careful management of brand perception by all customer-facing businesses; 43% of all online consumers follow or are a fan of a brand, making it essential for companies to manage reputation risk. 

Topics: reputation risk management social media risk

Adapt or Die: 3 Critical Insurance Technology Trends

Recently, I wrote an article entitled “Adapt or Die” for the Ontario Broker, the official publication of the Insurance Brokers Association of Ontario (IBAO). Because the technology trends discussed in "Adapt or Die" have universal implications, I've summarized key takeaways from the article to share with our readers. 

The world is changing exponentially. Smartphone and tablet sales have exceeded PC sales, meaning more people are using mobile devices to access the internet. The app market is $10 billion strong and doubling annually. Consumers are looking to social networks to provide information on products and services. Cloud computing is expected to be the standard in 3-5 years. 

What does this mean for the insurance industry? Adapt or die. How do insurance brokers take advantage of technology? 

 

Your competition will leave you in the dust if you do not adapt to these 3 technology trends:

Topics: insurance technology trends social media for insurance insurance mobile applications insurance cloud solutions

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