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Reducing Your Risk of a Public Liability Claim

 
public liability riskThe following blog post is a guest post by Laurie Joyce.

As we all know, running a business is complicated. There are so many aspects of your business to consider – getting the clients, doing the job, keeping track of costs… the list just goes on. One more thing you certainly don’t want to add to your long list is a Public Liability claim. This itself brings its own long list, so it’s important to run your business efficiently, well, and above all consider the risks that may be involved so you can plan to reduce this from the get-go. 


Interview with Retail Risk Expert, Joe Hardy

 
Retail Risk

On our recent webinar, “Risk Management Best Practices for Retail”, we sat down with Joe Hardy, a veteran of risk management in retail, to get his thoughts on where the industry is going.  As always, Joe’s answers were extremely valuable and we decided to compile the interview portion of the webinar into a blog post.  If you’d like to learn more about risk management in the retail industry, click here to see our Top 10 Risk Management Tips for Retailers!

Top 10 Retail Risk Management Tips

 
Retail Risk Management

 Top 10 Retail Risk Management Tips

In our recently released “Top 10 Risk Management Tips for Retailers”, we looked at som the common challenges and risks facing risk managers in the retail industry, and the top 10 tipsto combat this challenges.  With the volatility of today’sfinancial environment, increase in natural disasters, and explosion of technology, it is extremely difficult to narrow it down to just 10 tips.  But as any risk manager would triage his or her organization’s risks, we triaged our list as well.

Below you will find a sample of two of the tips from our list.

Reputational Risk: Consistency in Customer Support & Social Media

 
Social Media Support

As discussed in one of our recent posts, reputational risk has become a top priority in recent years with the explosive adoption of social media. We’ve all seen the Shell smear campaign come across our news feed, or the overnight meltdown witnessed on Applebee’s Facebook page after an employee was fired for posting a customer’s receipt. Yet we’ve also seen positive outcomes: increased communication between corporations and their customers, sharing of campaigns that strike a chord with consumers to their entire networks, and even visible praise from those who have had their questions and concerns dealt with in a satisfactory manner.  

Slips, Trips and Falls: 3 Steps to Reduce Claims Costs in Retail

 
slip trip fall injury

Retail Slips, Trips and Falls:

I’m sure if you are in any way, shape, or form, involved in managing risk within the retail industry, the mention of slips, trips, and falls sends shivers down your spine.  It has long been accepted that slips, trips, and falls represents some of the most frequent, and costly, claims within the retail sector, and it is easy to understand why.  With hundreds, thousands, or millions of customers walking through your doors every year, how can you possibly prevent everyone from falling on your property?  The law of large numbers suggests that a certain percentage must fall while on your premises.

What is BYOD, What Are the Risks, & How to Protect Your Business?

 
BYOD

The following is a guest blog post by Brent Kelly. 

One of the biggest obstacles for business owners in preventing cyber risk liability, data breach, and other privacy claims is BYOD (Bring Your Own Device).

The concept of BYOD is causing confusion and anxiety for many business owners.   What exactly is BYOD, what cyber risks does it create, and how can your business mitigate these risks?

How Brokers Create Fine-Tuned, Risk-Harnessing, Business Machines

 
risk aversion head in the sand

A traditional approach to business might be to avoid risk, at any cost. Risk is dangerous. However, the increasing volatility of a changing marketplace has made it pretty clear that risk is inevitable. Trying to avoid it can leave an entrepreneur in the same position as the proverbial ostrich. The question to ask isn’t so much “how can I avoid risk,” as “how can I make it work for me.” 

"I am a Risk Manager" by Darius Delon

 

Darius Delon is a Canadian Risk Manager and friend of ours, and he recently wrote "I am a Risk Manager."  We thought it was so good we wanted to share it.  Thanks Darius!

What to Include in a Successful Disaster Management Communication Plan

 
Communication Plan resized 600

The following blog post is by a guest blogger, Regan Hipp. Regan writes about business, finance & risk management at www.homeinsurance.org.

 

What To Include In A Successful Disaster Management Communication Plan

Disasters are by definition impossible to foresee. An inefficient communication plan may even provoke more damage than an act of God. When a disaster happens, an emergency response team must place a public information officer and hand them a communication strategy, so that they know how to handle the flow of key information among both the general public and public safety agencies. If you're new to the field, here's what you need to know. 

Establishing an Enterprise Risk Management (ERM) Framework Enterprise

 
ERM

The following is a guest blog post is from RiskArticles.com.

Enterprise risk management (ERM) is an ongoing process designed to manage all risks within a firm. The Commission of Sponsoring Organizations of the Treadway Commission (COSO) defines ERM: 

“Enterprise risk management is a process, effected by an entity’s board of directors, management and other personnel, applied in strategy setting and across the enterprise, designed to identify potential events that may affect the entity, and manage risk to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives.”

It is important to establish an ERM Framework because it enables a firm to gain a clear view of its overall risk level. Discussed below are the steps that need to be taken to establish an ERM Framework, the potential benefits that can be expected, and the challenges that may be faced.

Process for establishing an ERM Framework

1. Common language around risk

The risk management function (or equivalent) must establish and educate the organization on common terminology regarding risk. A common definition of risk is – the potential for loss, or the diminished opportunity for gain, which can obstruct the achievement of the firm’s business objectives. Common terminology will facilitate communication across business units.

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